Returns Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase from Anna Falcke.

There are certain situations where only partial refunds are granted (if applicable):  Any item not in its original condition, is damaged or faulty for reasons not due to our error.   Any item that is returned more than 30 days after delivery.

Sale items: Only regular priced items may be refunded, unfortunately sale or offer items cannot be refunded unless damaged.

Refunds and Exchanges

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the item is faulty.  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 days of receipt of the return product.

We are a very friendly team here at the Hive so please get in touch if you need more information or want to speak to us please get in touch.

Our details are:

info@annafalcke.com   0117 9049698

Anna Falcke                                                                                                            The Hive, Satellite House, Satellite Business Park, 160 Blackswarth road, Bristol.  BS5 8AU